Privacy Policy

1. Introduction

ONEFIVE respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order or contact us. It applies to the ONEFIVE online store and should be read with our other website policies.

2. Information We May Collect

Contact and delivery details: such as your name, email address, phone number and billing or delivery address.
Order information: products purchased, order history and messages about orders, returns or exchanges.
Payment information: payments are handled by the payment provider you select at checkout. We do not intentionally store full payment card details.
Technical information: details such as IP address, browser and device information, and cookie or analytics data where those tools are enabled.
Communications: information you provide when contacting customer support.

3. How We Use Your Information

To process, fulfil and deliver orders and manage payments, returns or exchanges.
To send order confirmations, delivery updates and customer service responses.
To maintain website security, prevent misuse and meet legal obligations.
To understand and improve the store and shopping experience where applicable tools are enabled.
To send marketing messages where permitted by law. You can opt out of marketing communications.

4. Sharing Your Information

We do not sell your personal information. We may share relevant information with service providers when needed to operate the store, including payment processors, delivery partners, website hosting and technical providers, professional advisers, or authorities where required by law.

5. Cookies and Similar Technologies

Our website may use essential cookies to support functions such as the shopping cart and checkout. Analytics or other optional cookies may be used if enabled on the site. You can manage cookies through your browser settings; disabling some cookies may affect website functionality.

6. Data Security and Retention

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. No website or electronic storage method can be guaranteed completely secure. We retain information for as long as reasonably necessary for orders, customer support, record-keeping, dispute resolution and legal obligations.

7. Your Privacy Rights

Depending on the circumstances and applicable law, you may request access to or correction of your personal information, or raise concerns about how it is handled. South African users may have rights under the Protection of Personal Information Act (POPIA). Contact us using the details below to make a privacy request.

8. Third-Party Services, Links and Children

Our store may rely on third-party services such as payment providers, couriers, hosting, analytics or other tools. Their privacy practices are governed by their own policies. Links to external websites are provided for convenience and we are not responsible for their content or privacy practices. The store is not intended for children to make purchases independently. We do not knowingly seek to collect children’s personal information without appropriate authorisation.

9. Changes and Contact Information

We may update this Privacy Policy when our practices or legal requirements change. The latest version will be published on this page. If you have a privacy question or request, contact ONEFIVE at hello@onefivewear.co.za.