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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
Browse the Shop All page or explore our collections. Open a product to view its design, available colours, sizes and price.
Check our Size Guide before ordering. If you are between sizes or need help, contact us at hello@onefivewear.co.za.
If guest checkout is available at checkout, you can place an order without registering. Follow the checkout options shown on the site.
The product page shows the available options. Choose your size and colour from the options provided; if an option cannot be selected, it may be unavailable.
Payment Information
The payment methods available for your order will be displayed during checkout. Please select one of the options shown before confirming your purchase.
Payments are handled through the payment options provided at checkout. Do not send card details or banking passwords to us by email.
No code is needed for a product with a sale price displayed on its product page. If ONEFIVE announces a valid promotional code, follow the terms provided with that offer.
Check that your payment details are correct and follow any instructions from your payment provider. You can try again or choose another available method. If you are still having trouble, email hello@onefivewear.co.za.
Order & Returns
Please see our Shipping & Returns page for the current delivery information and applicable terms. Any delivery estimate shown at checkout or in your order confirmation should be used for your order.
Please read our Shipping & Returns page for the current return conditions and instructions. If you are unsure whether your order qualifies, contact us before sending anything back.
Please email hello@onefivewear.co.za with your order number, a brief description of the issue and clear photos of the item and packaging. We will review the details and help with the next steps.
Contact us as soon as possible at hello@onefivewear.co.za if you need to change or cancel an order. We cannot guarantee changes once an order has been processed or dispatched.
Orders & Delivery
Choose a design, select an available size and colour, and add it to your cart. Continue to checkout, enter your delivery details, choose an available payment method and review your order before confirming.
After placing your order, check the email address you entered at checkout for your confirmation. If it does not arrive, check your spam or junk folder and contact hello@onefivewear.co.za if you need help.
If tracking details are available for your shipment, they will be shared with you when your order is dispatched. Please refer to your shipping confirmation for the latest information.
Email hello@onefivewear.co.za. Our listed customer service hours are every day from 8:00 AM to 6:00 PM.