Privacy Policy

ONEFIVE respects your privacy. This page explains, in general terms, how information may be handled when you browse our store or place an order. Please contact us if you have questions about this policy.

Information we collect

When you place an order or contact us, we may collect details such as your name, billing and delivery address, email address, phone number, order details and messages you send us. The website may also process technical information such as IP address, browser details and cookies needed for site functionality, security and performance.

How we use information

We use information to process orders and payments, arrange delivery, provide customer support, maintain store security, meet applicable legal obligations and improve the shopping experience.

Payments and service providers

Payments may be processed by third-party payment providers. Those providers handle payment information under their own privacy and security practices. We do not intentionally store full payment card details on this website.

Cookies

Cookies and similar technologies may be used to keep the cart working, support account and checkout features, and understand basic site usage. You can manage cookies through your browser settings; disabling some cookies may affect store functionality.

Sharing and retention

Information may be shared with service providers where needed to operate the store, process payments, deliver orders, provide hosting or protect the website. We do not sell personal information. We retain information for as long as reasonably necessary for the purposes described here and for applicable legal, accounting or security requirements.

Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. Some records may need to be retained where required by law or for legitimate order administration.