Shipping & Returns

1. Shipping and Delivery

Thank you for shopping with ONEFIVE. Available shipping options, charges and delivery estimates will be shown during checkout or in your order confirmation. Delivery times may vary depending on your location, courier operations and other circumstances outside our control. Please make sure your delivery address and contact details are correct when placing your order.

If you need help with a delivery, contact us at hello@onefivewear.co.za and include your order number.

2. Returns Eligibility

You may request a return or exchange if:

The item is defective, damaged or incorrect.
The item is unused and in its original condition.
The item includes its original tags and packaging.
The return request is made within 7 days of delivery.

We assess each request against these conditions and applicable consumer law.

3. Items That May Not Be Returned

The following items may not be eligible for return:

Worn or used clothing.
Items without their original tags.
Sale or clearance items, except where a return or remedy is required by applicable law.
Gift cards.
Underwear or hygiene-related items.

4. Incorrect or Damaged Orders

If you receive the wrong item, a damaged item or a defective product, please contact us within 48 hours of receiving your order. Include your order number, clear photos of the item and a description of the issue. We will assess the issue and arrange an appropriate remedy, which may include a replacement or refund where applicable.

5. Refunds

Once an approved return is received and inspected, any approved refund will be processed to the original payment method where possible. Processing times may vary depending on your bank or payment provider. Shipping fees are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

6. Exchanges

Exchanges may be offered for different sizes, defective products or incorrect items, subject to stock availability and applicable consumer law. Please contact us before sending an item back.

7. Return Shipping

Customers may be responsible for return shipping costs unless the item was defective, the wrong item was sent or the product arrived damaged. We recommend using a tracked courier service. Please contact us for instructions before returning an item.

8. Order Cancellations

Orders may only be cancelled before they have been shipped. Once an order has been dispatched, please contact us about the available options under this policy.

9. Your Consumer Rights

This policy is intended to operate in accordance with applicable South African consumer protection laws, including the Consumer Protection Act. Nothing in this policy limits rights you may have under applicable law.